Verizon acknowledges technical issue amid wave of outage reports

Verizon said it was restoring service after experiencing a technical issue that led to hundreds of thousands of reports of outages on Monday.

“Verizon engineers are making progress on our network issue and service has started to be restored. We know how much people rely on Verizon and apologize for any inconvenience some of our customers experienced today," the company said Monday afternoon, adding: "We continue to work around the clock to fully resolve this issue.”

In a statement posted to social media Monday afternoon, the FCC said it was monitoring the situation.

"We’re aware of a Verizon outage impacting customers in parts of the country," the agency said. "We are working to determine the cause and extent of these service disruptions."

DownDetector, a website that monitors connectivity issues for various web and digital services, indicated there were more than 100,000 reports of outages earlier Monday, though by 11:30 a.m. that figure had begun to decline.

It marks the latest massive outage issue of 2024, which saw AT&T go down for large numbers of users in February; and a worldwide glitch caused by an update linked to cybersecurity group CrowdStrike that affected Microsoft systems worldwide in July.

The Federal Trade Commission had no comment on the outage.