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Bruce Springsteen concerts postponed: How to get a refund on tickets

Bruce Springsteen concerts postponed How to get a refund on tickets
Springsteen was scheduled to perform in Syracuse and Albany this month.

Bruce Springsteen and the E Street Band have postponed all their September tour dates due to illness, including Thursday night’s concert at the JMA Wireless Dome in Syracuse, N.Y.

Springsteen, 73, is being treated for symptoms of peptic ulcer disease and the decision of his medical advisors is that he should postpone the remainder of his September shows, a Live Nation representative said.

The announcement came Wednesday night, just 24 hours before he was scheduled to perform in front of more than 30,000 people at the former Carrier Dome on the Syracuse University campus. A total of eight concerts, including a Sept. 19 performance at MVP Arena in Albany, were canceled but are expected to be rescheduled.

“Over here on E Street, we’re heartbroken to have to postpone these shows,” The Boss said in a statement. “First, apologies to our fabulous Philly fans who we missed a few weeks ago. We’ll be back to pick these shows up and then some. Thank you for your understanding and support. We’ve been having a blast at our US shows and we’re looking forward to more great times. We’ll be back soon. Love and God bless all, Bruce.”

Springsteen had postponed some earlier 2023 tour dates, including an Albany concert originally scheduled in March and two August dates at Citizens Bank Park in Philadelphia, due to Covid and other health issues. Last week, the Philadelphia Phillies announced that the Philly concerts were rescheduled for Wednesday, Aug. 21, 2024, and Friday, Aug. 23, 2024.

Tickets purchased for the original concert dates will be honored for the new dates, which have not yet been announced for Syracuse, Albany and other postponed September concerts.

How to get ticket refunds

According to a Ticketmaster message to ticketholders, refunds are not currently being offered for Bruce Springsteen’s Syracuse, Albany, and other postponed September concerts because they have not yet been rescheduled. If a concert date is canceled altogether, refunds will be issued automatically.

“Event Organizers are constantly assessing the situation and making determinations regarding refunds. You can always check your Ticketmaster Account later, as this status may change. Just go to your order to see if a refund link appears, which would indicate that the Event Organizer has made your order eligible for a refund,” Ticketmaster said in an email.

However, refunds are being offered for the Philadelphia concerts because new dates have now been announced. According to the Phillies website, to be eligible for refunds you must have purchased your tickets through the MLB team’s website and not transferred, posted or sold them. If the tickets were transferred to you, you will need to transfer them back to the original purchase in order to request a refund.

Refunds must be requested within 30 days of the new date announcement, and will be processed to the original method of payment.

For tickets purchased through a secondary site, customers must contact the site or original purchaser for possible refunds.

If ticketholders made travel arrangements, including flights, hotels and other reservations, they will have to contact them in order to find out if any refunds are offered.

JMA Dome concert stage

The stage being set up for Bruce Springsteen and the E Street Band's concert at the JMA Wireless Dome in Syracuse. The tour production includes 22 trucks. Geoff Herbert | gherbert@syracuse.com

Postponed Bruce Springsteen tour dates include:

  • Sept. 7 - Syracuse, NY @ JMA Wireless Dome
  • Sept. 9 - Baltimore, MD @ Oriole Park at Camden Yards
  • Sept. 12 - Pittsburgh, PA @ PPG Paints Arena
  • Sept. 14 - Pittsburgh, PA @ PPG Paints Arena
  • Sept. 16 - Uncasville, CT @ Mohegan Sun Arena
  • Sept. 19 - Albany, NY @ MVP Arena
  • Sept. 21 - Columbus, OH @ Nationwide Arena
  • Sept. 29 - Washington, DC @ Nationals Park

Springsteen is currently scheduled to resume touring Nov. 30 in Phoenix. For more information and tickets, visit ticketmaster.com.

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